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Erin D.

Erin D.
Service Technician

1 Review

Air Conditioning Repair in Salem, OR 97305

November 12, 2024

“Erin was smart, fast and friendly.”

- Walter D.

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225 Division Street NE
Salem, OR 97301
503-363-4822

787 NE Circle Boulevard
Corvallis, OR 97330
541-452-5111

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4.7

Based on 123 reviews

Day Heating Company

4.7

Gregory Wentzel

22:40 17 Apr 25

23:00 16 Apr 25

Great company loved working with them

20:35 09 Apr 25

I like using the same business repeatedly. I trust their service and professionalism no matter which team member shows up at me door. He was on time and proved that the service performed was needed, but his report at the end, explaining all his findings. Great job! 😊

21:28 04 Apr 25

All good no problems, didn’t take very long and the cost was reasonable. I’m very happy with the results!

16:06 01 Apr 25

Always a great experience with Day Heating and cooling! Erin did a great job explaining my issue and next steps. He came back to install the part to keep my furnace working in top notch shape.

19:23 28 Mar 25

Aaron did excellent job servicing our heat pump-very personable and pleasant. Answered all questions.

19:07 23 Mar 25

20:41 18 Mar 25

Day Heating provides outstanding service. We had our furnace checked out and a new filter was installed. Our service tech was friendly and explained everything he was doing. Day heating is #1. We purchased a new furnace and ac cooling unit from them and installed two years ago.

23:45 09 Mar 25

Day has been servicing my furnace and ac unit for years! Their employees are punctual, efficient, & friendly (even allow me to chatter while they’re working). No need to ever hire any other company!!

01:11 26 Feb 25

Bill was outrageously high $400 for an hr of work. Technicians tried charging twice for diagnostic two different times. Technician lied about the time he has at my home. He stated he worked on my ac for 2 hrs when he was here under one hour. Also, they charge for driving to your home but they don’t tell you before hand.

18:39 25 Feb 25

Our serviceman was friendly, helpful and very efficient.

Scott Gallagher

23:39 21 Feb 25

Carolyn Stegall

01:06 17 Feb 25

oh my, did Day Heating help solve a $1225.00 electric bill!! Yes we need some parts but they gave use great ideas to make it until the parts come in. They have always provided excellent service for us since 2006!

23:46 10 Feb 25

Arthur Klosterman

00:26 07 Feb 25

The tech was great. He kept me posted with his progress and answered all my questions. It looked like he was being very thorough and paid attention to detail. The system is working perfectly (and so much quieter than the old one).

mirjana mititiero

15:45 06 Feb 25

02:33 06 Feb 25

Chris Pfannkuch

17:34 05 Feb 25

Fast, friendly, very professional. Highly recommend them for services.

00:40 04 Feb 25

03:46 28 Jan 25

21:07 10 Jan 25

Prompt, polite and professional. Great service

19:01 20 Dec 24

It was really fantastic that the technician was able to come to our home early this morning rather than the 1ish time-slot this afternoon..That was GREAT!! He was very knowledgeable in his business..We feel represents his company Great..MERRY CHRISTMAS & HAPPY NEW YEAR!

02:14 20 Dec 24

Had a great experience with Paul. Kind and trustworthy. Would definitely recommend.

18:00 19 Dec 24

Catherine Schuch

18:21 09 Dec 24

Helpful, friendly and thoroughly explained the condition and issues of my furnace.

Frieda Maelfeyt

00:58 08 Dec 24

Richard Painter

23:58 06 Dec 24

We have been customers for years with Day and finally needed a new furnace. We got bids from three companies and decided to remain with Day Heating. The price was fair, the quality of work was excellent, and everyone affiliated with the business was very professional. We are satisfied customers.

Linda Beth Brown

23:55 02 Dec 24

20:40 21 Nov 24

Very professional. Kept me updated of work being done. Made good suggestions for future maintenance needs.

03:14 19 Oct 24

Day heating is a guality business. The service guy was knowledgeable, courteous and didn't waste time. He answered any questions I had.

18:49 17 Oct 24

Erin is great. He provides great service and advice.

Cheryl Kleckner

00:04 09 Oct 24

Day Heating & Cooling Company is the best!! They have taken care of all of the heating and cooling installation and maintenance in our home for more than 20 yrs. Quick reliable service and nice friendly people. Would not trust my home to anyone else. Highly recommend!

23:51 08 Oct 24

Have been with them since they installed our furnace they are great company.

Melissa “Missy” Kangas

08:16 05 Oct 24

Fast and friendly. Great work!!!

Geoff Mcdonough

22:10 03 Oct 24

Day heating listens to its customers, addresses any concerns and most importantly does everything right!If you value that type of experience and service , then Day is the only call you need to make.Geoff

21:05 25 Sep 24

We replaced an aging furnace and air conditioner with a hybrid heat pump and furnace. The work was quick and done well. There was a problem about 6 months later with the heat pump and they honored the warranty with several visits from the very nice tech to get it right. Now it’s been a year and we love the system—it’s quiet and efficient. We just had the yearly maintenance done and the tech is so nice and again it was a seamless process.

15:43 22 Sep 24

Professional, friendly communication, expert knowledge, supported us with emergency service during heater issue during the 2020 heat dome 117 degrees. You can’t go wrong with Day Heating!

J. H. Poggendorf

19:02 31 Jul 24

As always, a first rate service visit. On time, as promised, professional a d personable! Great stuff.

19:30 25 Jul 24

Your tech was impressive diagnosing the problem and fixing it fast. A really nice guy too.

19:54 22 Jul 24

18:29 20 Jul 24

We returned from vacation to find our HVAC system dead, company due to arrive and a serious stretch of hot weather on the horizon. Day stepped in and took care of it within a few days. Thank you for your help and great service!

02:49 17 Jul 24

Exceptional service! They have helped us with our furnace and AC when we needed it, and were there within 24 hours. Financed my AC unit with them. I would recommend them to anyone.

16:28 10 Jul 24

Great service, thank you!

19:33 24 Jun 24

The folks at Day Heating are very professional and very courteous, They show up on time and work very expeditiously. Very pleased with everything they have done for us

16:38 07 Jun 24

Krystle Kuester

19:20 30 May 24

We have always had a great experience with Day Heating. This time we had Forrest as our technician. He was professional, polite and did an amazing job.

16:46 22 May 24

Prompt and knowledgeable! Definitely recommend!!

constance green

19:19 11 May 24

Great service, advice and support

22:11 30 Apr 24

Always happy with Day Heating. Whether it’s for servicing or a new install they do good work

14:26 25 Apr 24

Great folks and skilled installers. We needed a new HVAC system and hot water heater. Got quotes from 4 vendors. Paul from Day was awesome to work with regarding equipment, rebates, and costs. The crews arrived on-time, were overly helpful in answering questions, pleasant, and professional. Installation was over 3 days, every day on-time, on schedule, and positive attitude. Completed install on schedule, walked though operation of system, and they even went above and beyond to ensure that mistakes that were made by the original system installer (not Day) were corrected. They proactively looked to resolve prior installation issues, which was super helpful and appreciated. I would highly recommend Day Heating and Cooling.

21:28 24 Apr 24

Great equipment, fast install. Not great on communication or relating expectations.

Lynnette Martino

22:46 22 Apr 24

Very professional!

21:48 02 Apr 24

Great service.

06:47 14 Feb 24

Did great work, very happy with service. Very responsive to questions and very knowledgeable.

18:58 03 Feb 24

Heater died and I had their technician came out and he isolated the problem to the Ignition Control Board. This heater has a single printed circuit board with spade and plug connections. Technician was knowledgeable and the cost was $99 for the diagnosis. They called the next AM to discuss the price and wanted $950 to replace the board. I ordered the board online for $200 and replaced it myself. Took about an hour and there was nothing complicated to deal with. Hate feeling like I'm being taken advantage of. The replacement board I received was OEM and exactly the same as the original one. Overcharging customers who are without heat doesn't feel like a way to get repeat customers or good word of mouth reviews. Won't go back.

20:36 28 Nov 23

I basically needed an entire new system. Originally, my ductwork was in the crawlspace and was continually being ruined so my option was an entire new system in the attic. I had at least four companies entirely ghost me after giving me a quote because of its complexity. Luke at Day Heating was able to design a great system for my needs. He and the entire company have been incredibly accommodating and thorough, almost to a fault. The installers were actually disappointed that they couldn’t be here when the system went online to see at work. Day Heating doesn’t service the Portland area because of the travel expenses and after hearing my nearly one year search for a company to do my system, he chose to show pity on me and help me out. The one local company that gave me a quote but not for the system I wanted, was very nearly the exact same price. I am so happy with the experience with Luke, Ahren and the team that I will recommend them to everyone I know.

07:18 31 Oct 23

Professional, good communicators

00:20 31 Oct 23

Great customer service! They did a routine maintenance on our gas fireplace. They cleaned it and inspected all the elements. I liked how on the day of I was called prior to him coming.

01:31 23 Oct 23

I am 100 percent impressed with this company.I've used them for the last 10 years for maintenance and just recently for a full install.They were extremely helpful through the bid proces, the installation and the payment process.

23:41 01 Oct 23

The person on the phone was very nice and had great knowledge and answered all my questions, so I made an appointment to get my furnace cleaned.

20:53 03 Aug 23

13:49 29 Jul 23

I contacted Day regarding a new install bid for my business. I spoke to Luke Stucky multiple times, he also came out to the business twice. Luke quickly provided us with a competitive bid that was comprehensive. Not knowing a lot about hvac when we started this project, I had a ton of questions. Luke was patient and professional at all times. I highly recommend Day and working with Luke Stucky. Day is lucky to have Mr. Stucky!

20:30 28 Jul 23

Quick response, had part needed on truck so fast repair. Very thankful! Caseyexplained everything. Nice guy!

21:28 14 Jul 23

I had a ductless system put in the home and it has not been able to heat or cool since the first month of operation. I had them come back and they said everything was fine. So we had another company come in and work on the system. They had to charge the system again.They found some issues with the head units and fixed them. That lasted about four months before the unit died again.In December I had them come in to service the system and try and get it to work again. They cleaned the heads on all the units and re-charged the system(a unit this old should not have to have the system charged, let alone charged again).Once again the system does not work. So this is July, it is hot, and nothing works. So I went in to see if they will do anything to remedy the problem, I was told that it only has a one year warranty and it is past that time. He was very polite in telling me it’s my problem, but it’s my problem. Even though I showed pictures of where the leak was at initial installation.I had a Bryant system installed that should last a long time, and spending $20k in two years you would expect a bit more in quality and service.I will not be doing business with them again, there are other companies that will stand behind their work. And they will not be getting business from the company that I work for either.

Darrick Boschmann

16:24 09 Jul 23

Great and timely service. Very responsive. Excellent, knowledgeable, professional employees.

Heather Kovalski

19:15 20 Jun 23

If you have an oil furnace do not use Day heating. Ours is still broke after 6+ visits They also wanted to charge us over $900.00 with a furnace still broken. We had already paid them for the first visit. After the last visit and yet another wrong part ordered they finally called to say we can't service your furnace.. This has been going on for almost 5 months.

15:53 30 May 23

Erin the technician is very knowledgeable and so very helpful!

15:35 14 May 23

Day Energy performed a full energy assessment of our house, installed attic insulation and roof vents as well as under house insulation.Day Energy exceeded our expectations in every way. The energy assessment was done by Ahren Burgdorf. He arrived on time to do the energy assessment was pleasant, professional, knowledgeable, prepared with blueprints of the home and fully listened to our concerns. His assessment was thorough, under the house and in the attic space. He found unknown issues. Our bathroom fan was venting directly into the attic and some of the attic space was separated from the main area and was not properly vented. He clearly communicated his recommendations, the approximate costs and Energy Trust incentives in real time. He also answered all our questions. We received the very reasonable written estimate within 24 hours.We were equally impressed on the day the crew arrived to do the work. The installers arrived on time, were professional, respectful, efficient and worked cohesively together to complete the project. They protected the interior work pathways by covering the floor with paper and protecting furniture with cardboard on corners. The next day we received photos of the work that was done and the crew was happy to come out to the house resolve one minor issue that arose.We happily recommend Day Energy without reservation.

Anne Reuter-Kerzel

17:17 03 Apr 23

Experts, responsive and friendly!

19:26 26 Mar 23

Update- after elevated to a supervisor, we had a technician out here who found a leak in our system. Luke was great to work with and our system is working better than it EVER has.I would like to talk with the owner about my ductless system and how it is not working. After being hung up on the phone on Sunday March 26 at 840ish in the morning about my system not working. I am trying to figure out how to heat my house. The temperature is 35 degrees outside, my 6 yr old, 15 yr old, and wife are cold in our house, and the on-call tech hung up on us telling us that we need to call back on Monday because he didn't need to be talked to in a disrespectful manner. Yeah, I am upset. My heating system hasn't worked correctly at all since it was installed and now it's not working at all. We have 4 units, and not a single one is working correctly. Talking to customers who are upset is part of any good business. Deescalating and being empathetic goes such a long way when talking to a customer whose heat hasnt been working all night. Hanging up on a customer and telling him to call back during normal business hours when it's 35 degrees outside and our house is 50 inside, that is very unprofessional.

17:20 09 Feb 23

The very best you could hope for in a company. Everyone acted in unison to exceed my expectations. I had an emergency. I am not healthy and elderly. My old furnace was leaking gas and carbon monoxide into my home. The other company that Fidelity National Warranty Company sent let me down. I called Day and they installed a high efficiency furnace and solved my dangerous situation in record breaking time at the right price. Every one at Day were professional and really caring. You must call Day and have them save and help you as they did me.

19:44 05 Jan 23

Great work. They updated the entire crawl space insulation, repaired or replaced old damaged heat ducts. I would use them again except for the fact they did such a good job I won't need them again.

19:06 19 Dec 22

This review is to commend Ahren Burgdorf for the home insulation proposal he prepared for our older home. He was extremely thorough in his examination, including coming prepared with county records of the footprint and square footage. He listened carefully to our concerns and needs before doing a complete assessment of our attic and crawlspace. He then described his recommendations in real time. He was very accommodating to our needs for flexibility on the project given some of the work we planned to do ourselves. His written proposal came within one business day and was clear and detailed. He followed up quickly with emails or phone calls when we had additional questions and altered his proposal as necessary. His bid was much more complete and came in FAR lower than several other insulation companies we contacted. Ultimately we chose a different local contractor that fit our very tight budget. But based on Ahren's knowledge and professionalism we have no issue recommending his company for your insulation project.

02:24 15 Oct 22

00:26 27 Aug 22

This company has been most helpful and friendly. I recently had a part break in my furnace and reached out to someone who was on vacation and still helped me. This company had some cool and friendly workers who worked through hot weather to make sure my home was taken care of. I can’t thank you guys enough!

19:53 03 Jul 22

Amazing Full Service Company!! Rats had gotten into our crawl space, torn up the under-floor insulation, and chewed a hole in the HVAC ductwork. What a mess. After having several companies come out to give us quotes, and learning that no one could take care of ALL aspects of the problem, we luckily called Day Heating. They were the only one that could “do It all.” They have a unit called Day Pest that eradicated the rats, identified all entry points, and did a tremendous job of installing wire mesh to prevent another invasion. Daniel, the head of that unit, was the only person to discover that the rats were entering through a hole next to the city’s water line!! (Four other people missed this.) In a beautifully coordinated way, another unit within Day Heating then removed the under-floor insulation, replaced it, and replaced the vapor barrier as well. Finally, they replaced the ruined portion of ductwork and left a beautiful, tidy, clean environment under our house.The fee Day Heating quoted and charged was less than that quoted by companies who had promised to just eradicate the rats, install preventative measures, and tape up on the destroyed HVAC ductwork! Those other companies said that the insulation and vapor barrier work would have to be done by someone else.Day Heating did the entire job right, thoroughly, professionally, on time, and for the price quoted. I am so impressed by their employees! From the ladies who answer the phones, to the managers, to the installers, to the billing lady who will take your payment over the phone — all of them are genuinely nice and highly competent people!Would give more than 5 stars, if I could.

15:31 15 Jun 22

17:57 25 May 22

Amazing company! Gary and his team did an amazing job on my complete furnace install! Very affordable Uber professional installation great company to work with very happy with the results could not find one thing out of sorts after the job!! If I could give six stars I would!!!

20:29 23 Mar 22

An excellent crew who were friendly, professional, efficient, and respectful of my property. I am completely satisfied with their service.

17:31 17 Feb 22

Tried to get an estimate twice from this company. Zero response.

01:52 13 Feb 22

My furnace died overnight and they were able to come out and see me that day. Excellent service!

11:20 07 Feb 22

Michelle Duncan

18:40 12 Jan 22

03:42 16 Aug 21

They get a 10/10 from my husband and I. They were fantastic. Jim was great with discussing what they were going to do when we’re ordering our heat pump. Jeff was wonderful! He kept us informed on the arrival of the heat pump and he even was available for us on Saturday morning and Saturday night when we had questions or issues with our heat pump. What was even awesome was when Jeff had us call the emergency number my husband let me know one of the guys would be out later that day but he was out here within the hour. Alan checked everything to make sure we were good with the heat pump since it was our first one. So if you have doubts about Day Heating don’t. I would recommend them to anyone.Sue and Wayne

Jesse and Natalie Sutter

15:25 29 Jul 21

In February of 2020 our furnace went out. We decided to add AC as well. We received bids from multiple companies and chose Day. We have several friends who have used them and had good things to say about their customer service. This summer, during the record setting heatwave, our AC unit was having some problems. Casey came out and inspected our unit, ran diagnostics, and made it serviceable until the new part could be ordered and a follow up appointment could be scheduled. I got a call from the person who schedules and I let her know I was disappointed that I would have to pay for labor on a brand new system. She remained professional and let me know she would pass on my concern. I told my wife that meant I would have to give a follow up phone call as the scheduler was super busy. However, the next day Luke called to talk through the issue. They were going to do the work at no charge to me even though I was out of the warranty window for labor.A couple days before my appointment I got another call from Luke. He shared that, after reviewing our account, he thought our unit was undersized for our house. They would be replacing it with the next size up. I was very impressed. They could have simply fixed the part and been done with it, but they put their customer first. After the work was done I received a follow up phone call from Luke checking to make sure everything was working well. We have noticed a big difference in the comfort of our home since the work was completed.Day Heating and Cooling has demonstrated exceptional customer service and I highly recommend them.

03:10 24 Jul 21

Alan came to my house today and after 3+ people who quoted me for a completely new unit for 6k-9k to replace…He fixed my current unit in 15 minutes. HUGE move!! I will guarantee to use Dry Heating for my future! Thanks for treating customers like family. You guys hold a high standard and you meet it!

Melinda Marinko

23:50 11 Jul 21

Christian Turner

18:07 10 Jun 21

Always on time . Very nice techs with great knowledge. I highly recommend them . I've been using them for years. Price is very reasonable.

13:44 25 May 21

18:07 10 May 21

00:25 04 May 21

00:42 21 Apr 21

Very efficient and detailed and did a great job of explaining issues. Very satisfied with results.

19:53 23 Feb 21

Poor customer service could not order flam senso for do it myself the only option i had was to pay the high coast to have a technician come out and replase a simple part not helpful for do it yourself projects.

03:13 05 Feb 21

16:44 17 Nov 20

Day Heating did a superb job with the new HVAC system installation. The work crew led by Gene was courteous and responsive in answering questions. Casey went the extra mile in explaining technical details about the system. Special thanks goes to Mitch Ripke for his patience, his work on preparing the work proposal and for his follow through on all the project details. Mitch was particularly helpful in identifying a timely solution to our request for an improved, more user-friendly thermostat control. I highly recommend the company.

15:33 25 Sep 20

Great customer service

23:47 23 Sep 20

The tech was supposed to come over and change my furnace filters as well as yearly maintenance. After he left I noticed two new filters by the furnace. I opened the furnace to find that he never changed the filters. I called Day Heating and informed them about this. They called the tech guy and he said the filters that were in the furnace were new and didn't need replacing. He did say that he re-positioned them properly, which he did not. When I check they were in the same position I had left them in my failed attempt of replacing them. I told this to Day Heating and they gave me the number of the tech person. I called him and got the run around from him as well. I am extremely disappointed in this service and I would NEVER recommend this company to anyone.

08:23 22 Sep 20

Elizabeth DeLong

22:11 04 Sep 20

Very polite and respectful, informative and friendly. Took very good care of us and helped decide if it was worth installing a new furnace since it is original to the 15 year old house. Not old for a house but old for a furnace. After inspection it was decided it was more cost effective for the time being to just replace the circulating fan. Thank you Day Heating.

17:28 03 Jul 20

They were able to come that afternoon and fix my AC, they were courteous and informative!

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