They sent out Greg who is a big strong looking guy… like he could carry a couple air conditioners up a hill without a problem. Even with his large stature he crawled back to my in attic furnace and solved the mystery problem. He also fully used the hour to do all of the maintenance he could to make sure it would be a long time before I had to make another call.
I was interested in future work so I grabbed him and he let me babble in circles about a message I wanted taken back to his estimator. From the call I got from the estimator he didn't miss a thing. I'm not an easy guy to listen to. I never land the plain, as my wife says, and and talk in strange ways, according to my sons.
What I've found over the years is that their hourly rate is more than others but they get everything done faster (less hours) and, like Greg today, give you your money's worth.
Thanks for another rescue!
Ken”
“A big thank you to Day Heating for performing such a great job on my new heating system, and providing such exceptional customer service!
Luke is the estimator who came to my home for my new heating system. He was very professional and stayed connected to the job ensuring everything came together just as expected! Luke also assisted in handling current rebates and walked me through financing.
I really appreciate how uncomplicated he made everything! I feel all my questions and concerns were always very promptly handled all along the way.
Eugene performed the installation of my new heating system. He did an excellent job! He kept all of his work very clean, and I greatly appreciate that!
Throughout the job, I felt a lot of peace of mind knowing I was in great hands with Day Heating! Day Heating takes great ownership of their work and services, and is very professional! I very highly recommend Day Heating’s services to anyone needing a new heating and/or air conditioning system!”
– Cherie H.
“I am writing to you now, to commend the work of Eugene, and of course the other fellas that were on site. We saw Eugene the most, and I wanted to be sure that you knew, he is just the best. His attitude, his customer service, and his politeness are just stellar. He was efficient and very neat about his work and we appreciated that a great deal. So when someone goes head and shoulders above the rest – I like to point it out. And that person is Eugene.
We voted him our “Person of the Month!””
– Shayla S.
“In February of 2020 our furnace went out. We decided to add AC as well. We received bids from multiple companies and chose Day. We have several friends who have used them and had good things to say about their customer service. This summer, during the record setting heatwave, our AC unit was having some problems. Casey came out and inspected our unit, ran diagnostics, and made it serviceable until the new part could be ordered and a follow up appointment could be scheduled. I got a call from the person who schedules and I let her know I was disappointed that I would have to pay for labor on a brand new system. She remained professional and let me know she would pass on my concern. I told my wife that meant I would have to give a follow up phone call as the scheduler was super busy. However, the next day Luke called to talk through the issue. They were going to do the work at no charge to me even though I was out of the warranty window for labor.
A couple days before my appointment I got another call from Luke. He shared that, after reviewing our account, he thought our unit was undersized for our house. They would be replacing it with the next size up. I was very impressed. They could have simply fixed the part and been done with it, but they put their customer first. After the work was done I received a follow up phone call from Luke checking to make sure everything was working well. We have noticed a big difference in the comfort of our home since the work was completed.
Day Heating and Cooling has demonstrated exceptional customer service and I highly recommend them.”
– Jesse S.
“Huge shoutout to Luke! AC quit working on the hottest day of the year and possibly on record and right when we had overnight guests! Luke was willing and able to troubleshoot with me over text and pictures. He had the part set aside for me at the office to pickup and I was able to install and keep cooling! Big thanks from my whole family to Day Heating for fantastic customer service!”
– Ken E.
“When I shopped around for a new gas furnace and air conditioner, I found that the units from Day Heating and Cooling were slightly the most expensive, but I also got the impression that their service was the best, and for that reason, I bought their units. I’m glad that I did as their service has been both prompt and excellent.” – Charles H.
“Chuck is 10/10 good cat, would cat again.”
– Talieson S.
“Dear Day Heating & Cooling:
Everything about upgrading the tank water heater in my manufactured to a tankless water heater was perfect! I solicited 5 different companies, and you were only 1 of 2 that provided a professional quote. You were obviously the lower of the 2 quotes I did manage to get.
The installation proceeded just exactly as I had requested, was completely professional, and looks and performs fantastically! Whatever my future needs are, you will be the first that I call!”
– John H.
“Chuck is an absolute lifesaver. The regal manor in which he assisted me was out of this world. Well done chuck.”
– Cody S.
A word of appreciation to Day Heating following our annual maintenance visit by Alan. Alan is a positive representative on behalf of DH. We’ve been DH customers since 1976 (rural Amity)when Richard installed our first heat pump, a second pump 15 yrs later at Amity – and now (south of Salem) annual maintenance. Alan was on time, thorough examining our machine and did not seem to be ill at ease with me hanging around visiting while he worked. Please thank him for a job well done.
– Richard S.